Last updated: 11 November 2026
These terms are between you and IT Tick, Benha, Egypt. By ordering or using an IT Tick service you agree to them.
1. Our services
IT Tick sells web hosting, business email and add-ons, with the domain included in every hosting and email plan. Each plan's page lists what it includes.
2. Prices and payment
- Prices are in US dollars (USD) on the plan pages.
- You pay for the period you choose: monthly, yearly or every two years. You can pay by InstaPay.
- The price stays the same when your plan renews. Once a year, in October, we may review prices to match our costs, by at most 5%, and we write to you 30 days before it applies. A period you have already paid keeps its price.
3. 45-day money-back guarantee
If you are not happy with a hosting plan, write to support@it-tick.com within 45 days of your order and ask for your money back.
4. Uptime
We guarantee 99.9% uptime. If something is down on our side, write to support@it-tick.com at any hour.
5. Usage limits
IT Tick plans share resources. These rules keep your service fast and keep one customer from slowing everyone else down. Most customers never get near them.
1. Bandwidth: no GB cap
- Your plan has no monthly bandwidth limit in GB. We do not count your traffic or bill for it.
- Every site has a speed ceiling, so one site can't take all of the shared capacity.
- If a site hurts other customers (for example by taking far more than its share for a long time), we tell you first, then we may slow it down or move it. We do it only as much as needed to protect the others, and we undo it when the problem is gone.
- Using your plan to host files for download by the public, video streaming or a download mirror is not what unmetered bandwidth is for.
2. Email sending
- The sending limit is per domain, not per mailbox: all mailboxes and aliases on your domain share it. It is the same for Hosting and Email packages.
| Email package | Emails an hour, per domain |
|---|---|
| 10 GB | 300 |
| 50 GB | 500 |
| 100 GB | 750 |
| 200 GB | 1,000 |
- Mail sent by an AI agent through your account counts toward the same limit.
- Our email is for the messages of your business: one person writing to another, and normal automatic messages such as order confirmations. It is not for newsletters, mass mailing or mail to a list of people who did not ask for it.
- When you pass the limit, extra messages wait and go out in the next hour. If your domain sends spam or draws many complaints, we may pause sending until it is fixed, because it would harm every customer's mail delivery.
3. Team add-on: people in a call
- Team is flat per domain. Chat and boards are for your own team and the guests you invite.
- We tune call performance for you where we can. If a call strains the service, we may ask you to split it or lower its quality.
4. Support
- Standard (every plan, free): a person replies within 24 hours. It is guidance: we tell you how to do it and where to look. We don't do the work for you.
- Premium (add-on, $49 a month): a reply within 1 hour, 09:00 to 21:00 Cairo time, every day. It is also guidance only.
- We support our own services: your domain, your hosting account, your email and your workspace. You can host your own website, WordPress included, on a hosting package. Your website and its data are yours to manage: we don't fix or manage them, in any tier, and we don't charge per fix.
- Problems on our side, any hour: support@it-tick.com.
5. Your IT team
- "Your IT team" ($149 a month, flat) means we manage our own services for you: your domain, hosting account, email and workspace.
- It does not cover managing your website and its data, your computers, your network or software from other companies.
When we write to you
If we need to apply a limit in this page, we write to the account's email first and say what we saw and what you can do. We act without waiting only to stop harm to other customers or to a service.
6. What you must not do
- Break the law or host content you have no right to host.
- Send spam or malware, or attack other systems.
- Try to break into IT Tick or another customer's account.
We may pause a service that harms others, and we write to you first unless we must act at once to stop the harm.
7. Your data and backups
Your content stays yours. We back up every plan daily. Keep your own copy of anything you can't afford to lose.
8. Ending the service
You can cancel any time before renewal. We may end a service if you break these terms, after writing to you.
9. Changes and contact
We may change these terms; the date above shows the latest version, and we write to you about changes that matter. Questions: support@it-tick.com.