Support

Choose how fast a person answers you.

• Standard, in every plan: help docs and a ticket form after you log in. No reply time.
• Extra: a person replies within 24 hours.
• Premium: a reply within 1 hour, 09:00–21:00 Cairo time every day, and 3 fixes a month.
• Another fix: $15, charged only once it is solved.

Is something broken on our side, like an outage, email down because of us, or a restore? Write to support@it-tick.com at any hour, on any support level. We start looking into it automatically.

Your price stays the same at renewal. Once a year we may review prices against our real costs, by at most 5%, and we tell you 30 days before. Years you have prepaid keep their price. No discounts. Work we have delivered is not refundable.